Accelerating your digital strategy requires technology and the right organisational culture to include ‘digital’ into the core business model. According to Gartner, “Acceleration is not just a tech problem. It requires a deliberate effort to rethink how work is performed, processes are undertaken, and decisions made, enabling a more agile and better adaption to the emerging work culture.”
An organisation’s decision to adopt a digital strategy must involve redefining the values. The values must be linked to the expected behaviours, and the change must be explained to employees.
Gartner recommends that leaders adopt three default behaviours to become more agile.
Speed up decision making: Too often decision takes a very long time. It could be due to fear of responsibility, a culture of risk aversion, undefined goals or lack of information. Gartner says, “The speed of a decision should be determined by the speed with which it can be reversed. That is, the less critical a decision is, the shorter amount of time it should take to make it. Likewise, if the decision is more consequential, the more time it should take to make it.”
Simplify work: Organisations sometimes have processes that are far too complex and hinder work from being done. Achieving simplicity is not easy, either. It requires the leadership to be very involved and identifying the fastest way to get a job done by defining the most straightforward approach to move a team from point A to point B quickly, rather than taking a comprehensive approach.
Eliminate unnecessary tasks: More often than not, the value of work is measured by how it is performed and not by the actual outcome. Too many steps to accomplish a task may result in a busy team, but that does not necessarily mean being productive. Gartner says, “To make an organisation more agile, shift the focus to what the business outcome is, rather than how the task to achieve it is performed.”